Shipping Policy

When Will My Order Arrive?

• Standard Shipping within Europe Union can take 3-5 business days to be delivered after processing.
• Standard Shipping to other European countries can take 4-8 business days to be delivered after processing.
• Standard International Shipping to Middle East, Asia, North America, South America and Oceania Standard Shipping can take 10-15 business days to be delivered after processing.
• Standard International Shipping to Africa and Rest of World can take 15-25 business days to be delivered after processing.

We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.

Holiday Shipping Information: Please note that all delivery information is listed on each individual product page. Keep in mind that the last day to order for delivery by Christmas varies per product and assumes the fastest shipping method at checkout.

General Shipping

• We are able to ship items within Europe and internationally. and internationally. More information on international shipping can be found here.
• Orders generally ship Monday through Friday.
• Some items within your order may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
• We do provide shipping time estimations for all of our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address in order to ensure a successful delivery.

International Shipping

• We do offer international shipping to most countries around the world, however, certain items do not qualify for international shipping. Please visit the product page to check qualifications.
• Some countries that we are unfortunately not able to ship to at this time are: Iran, Iraq, Lebanon, Myanmar, North Korea, Syria, Russia, Belarus, Congo, Liberia, Sierra Leone, Zimbabwe, Ecuador and Cuba.
• Please note that you are responsible for any import fees, taxes, or duties required in your location at checkout and/or upon delivery. See Ordering Policy for more info on taxes.
• Certain products are available to ship from distribution centers outside of the United States, allowing for optimized shipping based on your shipping address. Those products will show a lower shipping cost than the products which are only available to ship from the United States.
• For all orders shipped from the US to the country of destination, please allow an additional 3-4 business days for delivery. This time frame does not include any time spent clearing customs.
• Due to shipping regulations, international shipments may change carriers upon clearing customs and be delivered by a last mile carrier that is different from the original carrier when the order first shipped.
• Orders shipping internationally do not qualify for any free shipping promotions.

Tracking

An email with tracking information will be sent to you once your order has shipped. Please note that some carriers ship without tracking information. You will not receive tracking information until the order is out for local delivery. Some products are shipped using carriers that utilize multiple carriers. Tracking information will indicate that a package has been handed off to a different carrier for last mile or local delivery. Please refer to the tracking information provided for your order for additional tracking information. During holidays, some carriers elect to not scan packages at shipping checkpoints until they are out for delivery. This may result in tracking information not showing on carrier tracking websites until closer to delivery.

Address Changes

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

Shipping Multiple Orders

Multiple orders placed on the same day cannot be combined and will ship separately.

Shipping to Multiple Locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

Contact Customer Service

Our Customer Service team is available 7 days a week 8:30am-5pm EST, and can be contacted through the contact form linked here.